FAQ
1.What products does Kingliye offer?
Our products include full-house wardrobe accessories, wardrobe hardware components, display cabinets, wine racks, kitchen furniture accessories, wall panels, and eco-friendly materials. For details, please visit the product page.
2.What kinds of materials do Kingliye pruducts use?
We use high-standard aluminum alloy, zinc alloy, premium leather, glass, fiberboard, acrylic, and solid wood as our raw materials.
3.Package detail in Kingliye?
Kingliye typically employs two packaging methods: RTA (Ready to Assemble) and fully assembled. Products are packaged in cardboard boxes with foam boards or reinforced with wooden boards to effectively prevent damage during transportation.
4.What about delivery service?
If you have international import and export experience, you can handle delivery and transportation issues on your own. If not, we have comprehensive cargo transportation solutions.
5.How long will shipping take?
For Asia market,7-14 days. For Australia market, 21-27days, For American market 40-60 days.
6.How can I track my order?
Feel free to contact your exclusive sales representative. We will update you details promptly.
7.What should I do if I want to replace or buy a spare part for the product?
Please kindly contact our sales representative or send a email to (kingliye.ltd@gmail.com) for your detail inquiry. We will get in touch with you within 48 hours.
8.Do you offer Installation service in Kingliye
Yes, we offer Kingliye team installation service, we can send a team to your place to do installation, also we provide DIY guide video. Please see our installation page for details.
9.Can you offer me sample？
Yes, we can offer you sample to test and check quality. but you need to pay for the express cost, the delivery is about 3--5 days after received express shipping cost.
10.What is your terms of payment?
We accept T/T, 30% advanced deposit after con?rm order, 70% should be paid before shipment.
If you have another question, pls feel free to contact us as below:
Any question, please feel free to contact us at any time, more delicate furniture hardware, just Contact Us !
11.What is the after-sales warranty process? What information is required?
We provide a 3-year warranty.Please provide contract number/problem description/problem photo/drawing mark.And send an email to your sales representative or following after-sales email：kingliye.ltd@gmail.com
12.Should I pay for your design?
We do not charge for design, but 10% deposit should be paid before design as down payment for striking deals.
13.How do you guarantee your quality and delivery time
We start when we receive a customer order. A working group will be set up (including the client yourself). Each team includes our company's design and development personnel, technical staff, quality inspection personnel, sales personnel, and special reporting staff. Let you clearly understand the whole production process of your goods. If you have any questions, you can communicate immediately and effectively. 100% inspection of all products before shipment.
14.How long does the OEM take?
OEM samples can be sent to customers in 15-20 days.OEM orders require a production cycle of about 30 days.